CLASS DESCRIPTION

Designed to inspire spa professionals with a clear sense of their purpose in the business and their role in creating a unique guest experience.  Understanding the natural sales culture and helping to build genuine connections with guests for long-term loyalty and rewarding relationships whilst increasing sales due to trust and engagement built from a genuine and professional interaction and approach.

WHO IS THE CLASS RECOMMENDED FOR

The ideal class for spa professionals to gain knowledge and tools to ensure that exceptional guest service standards are fostered and successfully diffused through your business.

WHAT WILL YOU GET OUT OF THE CLASS

• Characteristics of flawless guest service
• Creating stronger relationships with guests and exceeding their expectations
• Interpersonal skills and communication
• How to stay organised and manage the pressures of the daily operation

SPEAKER/EDUCATOR

Lauren Moloney & Team, The Spa Collaborative

Lauren Moloney is CEO Founder of The Spa Collaborative, the leading London-based global spa consultancy empowering luxury hotel spa leaders to grow through innovation.  Lauren and her team solve problems, share knowledge and give clients the tools to grow profits, prestige and brand with powerful business solutions.

ZOOM LINK

Nearer the time, you will receive the Zoom link to join this Master Class*

*PÅMELDING GJØRES I SKJEMA UNDER HER OG DU FÅR TILSENDT ZOOM LINK CA EN UKE FØR KURSET